Terms and Conditions
Terms and Conditions

Terms and Conditions

Straco Leisure Pte Ltd

Standard Terms and Conditions of Use

All persons (a) accessing or visiting any and all attractions operated by Straco Leisure Pte Ltd (“SLPL”), whether ticketed or otherwise (“Attractions”), including but not limited to the Singapore Flyer (“the Flyer”), Time Capsule and art galleries; and/or (b) accessing or visiting the premises at 30/31 Raffles Avenue Singapore including all food & beverage outlets, retail shops and/or event spaces operated by SLPL (“the Premises”), shall do so subject to the following terms and conditions –

1.       Agreement with Straco Leisure Pte Ltd

1.1.    Your use of or access to the Attractions, Premises and/or products, services, and web sites of SLPL (referred to collectively as the “Services”) shall be subject to these terms and conditions. SLPL is a company incorporated in Singapore and having its registered address at 10 Anson Road, #30-15 International Plaza, Singapore 079903.

1.2.    By accessing any of the Attractions, Premises and  Services or part thereof, you hereby agree to adhere to these terms and conditions.

2.       Use of the Services

2.1.    You agree to use and/or access the Attractions, Premises and/or Services only for purposes that are permitted by (a) these terms and conditions and (b) any applicable law or regulations in Singapore, and in compliance with any applicable law or regulations in Singapore. In your use and/or access of the Attractions, Premises and/or Services, you agree to comply with any and all the safety rules and regulations that may be implemented by the Singapore Government and/or SLPL from time to time that may be for the purpose of ensuring the health and safety of the public, the visitors and SLPL’s staff. In the event of any failure to comply with the aforesaid, SLPL reserves the right to require you to leave the Premises immediately.

2.2.    You agree not to use or access (or attempt to use or access) any of the Services by any means other than through the Attractions or the Premises or with SLPL’s express consent.

2.3.    You agree that you will not engage in any activity that interferes with or disrupts, or may or is likely to cause interference or disruption to, the Services.

2.4.    Unless you have been specifically permitted to do so in a separate agreement with SLPL, you agree that you will not reproduce, duplicate, copy, sell, trade or resell any of the Services for any purpose.

3.       Ticketing

3.1.    All tickets sold by SLPL for the Attractions (whether sold as a bundle or individually) are non-refundable, non-exchangeable, non-extendable and non-transferable. Any refunds, amendments, exchanges and/or extensions of tickets shall be at the absolute discretion of SLPL. All requests and applications for refunds must be made in writing to SLPL. In respect of the tickets for the Flyer, SLPL may consider refund of tickets or extension of tickets only in exceptional circumstances. SLPL reserves the right not to accede to any requests for refunds without assigning any reason therefor.  

3.2.    Unless otherwise permitted by SLPL, all persons visiting ticketed Attractions such as, but limited to riding the Flyer and/or visiting the Time Capsule must pay for admission before boarding and/or entering the Attraction. Tickets must be retained by the ticket holders at all times and presented for inspection whenever required by any employee or agent of SLPL. Any person attempting to gain admission to a ticketed Attraction without a valid ticket will be refused entry or will be required to purchase a valid ticket before gaining entry.

3.3.    Tickets may not be resold without the prior written consent of SLPL. SLPL shall retain the sole discretion to refuse entry to any person or to remove any person from the Premises or the Attraction(s) without refund or compensation to such person(s) affected, if SLPL reasonably believes that the ticket held by such person has been resold without SLPL’s prior consent.

3.4.    Only ticket holders holding tickets purchased from SLPL’s authorised representatives, agents and personnel will be permitted to board the ticketed Attraction . If you have any doubt or any query, please email to SLPL at or approach SLPL staff at the ticketing counter for assistance. In the event of any ticket fraud, no refund of tickets or entry to ticketed Attractions will be allowed by SLPL.

3.5.    SLPL retains the right to sell tickets for admission to ticketed attractions to authorised third party agents, who may, in turn, sell the tickets to you. These terms and conditions shall apply to any holder of ticket(s) purchased through such authorized third party agents.

3.6     SLPL shall not be liable to you or any other person, for any loss or damage which may arise out of or in connection with or as a consequence of the acts or omissions of any third party including, but not limited to, loss of profit, expense, cost, goodwill, reputation, distress, inconvenience, anxiety, damage to or loss of property or items belonging to you or any other person, or for any personal injury which you or any other person may suffer (save where such personal injuries which may be caused by SLPL’s or its employees’ negligence).

4.       Flights on the Flyer

4.1.    The maximum capacity for each Flyer capsule is 28 persons, but this is subject to change at the sole discretion of SLPL. Unless a “private capsule” has been booked, SLPL has the sole discretion to allocate you and any other persons travelling with you in a group to different capsules and you agree and acknowledge that not all the members in each group (regardless of number of persons) will be able to travel in the same capsule.

4.2.    You are required to arrive at the Flyer’s boarding entrance no later than 30 minutes prior to your flight time stated on the ticket issued to you (where applicable). Latecomers will only be admitted to the Flyer at SLPL’s discretion and subject to space availability.

5.       Attractions 

5.1.    There is no age restriction for the Attractions. However, all children aged 12 and below must be accompanied and supervised by an adult in the Attraction(s) at all times. 

5.2.    You agree to abide by all instructions given or issued by SLPL or its employees at all times. SLPL reserves the right to refuse entry to or require a person to leave  the Attraction(s) or the Premises (without refund or compensation) if such person  –

5.2.1.          has behaved in a manner which, in the opinion of SLPL has, or is likely to affect the safety or enjoyment of other visitors;

5.2.2.          has used threatening, abusive or insulting words or has behaved in any way which provoke or may result in a breach of the peace, is disorderly or is disruptive to other persons at the Attraction(s) and/or the Premises;

5.2.3.          has failed to comply with any part of these terms and conditions or any instructions given or issued by SLPL or its employees; 

5.2.4.          is or appears to be under the influence of drugs or alcohol; 

5.2.5.       poses a deliberate and prolonged obstruction to the movement of other visitors or to their view of the objects on display in the art galleries; and/or

5.2.6.          touches objects on display and exhibition material in the art galleries, including but not limited to display cases, lighting, partitions, unless expressly permitted. 

5.3.    To ensure, as best as possible, the safety and security of all persons present at Attractions and the Premises, you agree to be subject to SLPL’s prevailing security measures, including but not limited to a search of your belongings or yourselves when required to do so.

5.4. Large baggage and other bulky items are not permitted to be carried into the Attractions and must be stored at the Security Counter prior to your admission to the Attraction.

5.5.    You are prohibited to take onto Attractions and/or the Premises any weapons, fireworks, smoke bombs, glass bottles, flammable liquids, or other articles of a dangerous or hazardous nature or which may cause injury.

5.6.    Smoking is strictly prohibited on  the Attractions and is permitted only in designated areas at the Premises.

5.7.    No food or beverage of any nature may be consumed in the Attractions , unless permitted by or specially arranged and catered for by SLPL.

5.8. No pets or animals of any nature are allowed within the Attractions, except for guide dogs, hearing dogs or any other kind of service dogs.

5.9. You shall take reasonable efforts to conduct yourself in such a manner as to not create nuisance or unreasonably interfere with the use and quiet enjoyment of the Premises by other visitors.

6.       Exclusion of Liability for Third Party Events 

6.1.    Notwithstanding any other provision of these terms and conditions, insofar as events held or organized third party(ies) at SLPL’s event spaces, including but not limited to private functions such as weddings, product launches, (“Third Party Events”), SLPL shall not be liable for any loss, damage or personal injury,  to the extent permitted by law. SLPL makes no warranties, whether express, implied, oral or written, as to Third Party Events. You further acknowledge that no representation has been made by SLPL as to the fitness of SLPL’s event spaces for Third Party Events. 

7.       Exclusion of warranties

7.1.    SLPL will use its reasonable endeavours to ensure that the Attractions are  open for use during its normal operating hours. Notwithstanding the foregoing, SLPL reserves the right, in its absolute discretion, whether for safety medical and/or emergency reasons or otherwise, and with or without prior notice, to cancel, close, postpone, slow down, interrupt or stop any  operation or any part of the Attractions,  Services and/or the Premises. SLPL also reserves the right to cancel, close, postpone, slow down, interrupt or stop any operation or any part of the Attractions, Services and/or the Premises in the event of any road closures or the taking place of any events of national interest, such as including but not limited to, the Singapore Formula 1 Grand Prix race, the National Day Parade (and its rehearsals) or any other similar events. Where such cancellation, closure, postponement, slowing down, interruption or stoppage of operation of a ticketed Attraction  as set out in this clause takes place, SLPL will refund you the cost of your prepaid ticket for the said Attraction, but otherwise SLPL shall not be liable to you for any loss or damage which you may suffer by reason of the cancellation, closure, postponement, slowing down, interruption or stoppage of any operation of any part of the Attractions, Services and/or the Premises, including, but not limited to, any travel or accommodation expenses or any other expenses of any nature whatsoever.

7.2.    You expressly understand and agree that your use of the Services is at your sole risk and that the Services are provided by SLPL on a “as is” and “as available” basis. In particular, SLPL does not represent or warrant to you that:

7.2.1.          your use of the Services will meet your requirements;

7.2.2.          your use of the Services will be uninterrupted, timely or secure; or

7.2.3.          your view of the surrounding areas whilst on the Flyer will be clear or unobstructed, whether due to inclement weather or otherwise.

7.3.    You further understand and agree that you shall voluntarily assume all risks and danger incidental to your use of the Services and/or access to the Attractions and/or the Premises, whether occurring prior to, during or subsequent to the actual visit to or use of the Attraction, including any death, personal injury, loss, property damage or liability, save in the case of death or personal injury due to the negligence of SLPL.

7.4.    You further warrant that you are medically fit to use the Attractions and/or Services (including taking a flight on the Flyer) and/or to access any part of the Attractions and/or Premises, and you have obtained prior medical clearance (where applicable) before using any of the Attractions and/or Services or accessing any part of the Attractions and/or Premises. In the event you suffer from any medical condition, including but not limited to fear of heights, claustrophobia, epilepsy or other medical conditions that may be aggravated by taking the Flyer and/or visiting any of the other Attractions, you are advised not to take the Flyer and/or visit the Attractions without having obtained prior medical clearance. In the event of medical emergencies where the Flyer wheel has stopped, you understand that evacuation would take some time to bring the affected patron in the Flyer capsule or the Time Capsule to an ambulance vehicle.

7.5.    SLPL reserves the right, in its sole discretion, to stop or prevent you, should you appear to be pregnant or suffering from any medical condition, from taking any flight on the Flyer, visiting the Attractions or to access any part of the Premises if it would be, in the reasonable opinion of SLPL, in the interest of your safety. In such an event, SLPL will refund to you the cost of your prepaid ticket, but otherwise SLPL shall not be liable to you for any loss or damage which you may suffer arising out of the cancellation, closure, postponement, slowing down, interruption or stoppage of any operation of any part of the Attractions or Premises, including, but not limited to, any travel or accommodation expenses or any other expenses of any nature whatsoever.

7.6.    SLPL further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, in respect of any of the Services provided by SLPL at the Attractions or at the Premises.

8.       Indemnity

You agree to indemnify and hold harmless SLPL against all claims, demands, actions, judgements, damages, losses, costs and expenses of any nature which SLPL may suffer or incur for any death, injury, loss or damage caused by any negligent act or omission in your use of the Services, the Attractions and/or the Premises or non-compliance with any of these terms and conditions.

9.       Limitation of liability

Other than liability for death or personal injury resulting from SLPL’s negligence, neither SLPL, its employees nor its agents shall be liable to you for any loss or damage suffered by you, directly or indirectly, howsoever arising, including, without limitation, any loss, damage, expense, cost, profit, goodwill, reputation, distress, inconvenience or anxiety, which may arise out of or in connection with your use of any of the Services (including but not limited to taking flights on the Flyer and/or visiting the Attractions) or your access to any part of the Attractions and/or the Premises.  SLPL may at its discretion provide medical or other form of assistance on a goodwill basis.  The provision of such assistance shall in no event amount to or be construed as an admission of liability by SLPL of the death, injury, loss, damage or inconvenience sustained. 

10.       Intellectual Property and Information

10.1.    You agree and accept that all the information (such as documents, data, information, descriptions, names, logos, graphics, images, software, music, audio files or other sounds, photographs, videos or other images) (hereinafter referred to as “the Information”) which you may have access to as part of, or through your use of the Services, or access to the Attractions or the Premises are owned by SLPL and/or its licensors.

10.2.    You acknowledge and agree that SLPL and/or its licensors own all legal rights, title and interest in and to the Services, including any intellectual property rights which subsist in the Services or Attractions (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by SLPL and that you shall not disclose such information without SLPL’s prior written consent.

10.3.    You may not reproduce, distribute, adapt, modify, republish, display, broadcast, hyperlink, frame or transmit in any manner or by any means or store in an information retrieval system, any part or parts of the Information without the prior written permission of SLPL.

10.4.    You may not, without the permission of SLPL, insert a hyperlink to any of the content on SLPL’s website at on any other website or “mirror” any Information contained on SLPL’s website on any other server.

10.5.    Nothing herein shall be construed as SLPL granting, by implication, estoppel, or otherwise, any license or right to you to use any of the Information displayed on SLPL’s website, without the written permission of SLPL.

10.6.    From time to time SLPL or any party authorised by SLPL may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the Attractions or the Premises, including of all visitors and/or ticket holders. You hereby grant to SLPL and such party authorised by SLPL the rights, in perpetuity and throughout the world, to use such images for promotional, advertising, publicity or other purposes and in any format or media whatsoever. You further acknowledge that copyright in these materials shall vest in and belong to SLPL or such party authorised by SLPL (as the case may be) and you waive any moral and/or other rights which you may have in or to such materials.

11.       General terms

11.1.    Governing law – The terms and conditions shall be governed by, and construed in accordance with, the laws of the Republic of Singapore.

11.2.    Mediation and Arbitration – In the event of any dispute arising out of or in connection with the terms and conditions herein, or the breach, termination or invalidity thereof, you agree that such dispute shall first be submitted to the Singapore Mediation Centre (“SMC”) for mediation in accordance with the procedures set out by the SMC. In the event that such dispute cannot be resolved or settled through mediation as set out above, you agree that the dispute shall thereafter be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC”) (“SIAC Rules”) currently in force. The arbitration tribunal shall consist of a sole arbitrator to be appointed by the Chairman of the SIAC. The language of the arbitration shall be English. You agree that any arbitration commenced pursuant to this clause shall be conducted in accordance with the Expedited Procedure as set out in the SIAC Rules currently in force. 

11.3.    Severance – If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

11.4.    Non-assignment – You cannot assign, or otherwise transfer any of your rights or obligations under these terms and conditions. SLPL may assign or transfer any of its rights or obligations under these terms and conditions to such third parties as it deems fit.

11.5.    Non-waiver of rights – Failure by SLPL to exercise any of its right or remedy under these terms and conditions does not constitute a waiver of that right or remedy.

11.6.    Headings in these terms and conditions are for convenience only and will have no legal meaning or effect.

11.7.    No third party rights – No third party shall have any right under the Contracts (Rights of Third Parties) Act (Cap.53B) to enforce any of these terms and conditions.

11.8.    Changes to these terms – SLPL reserves the right to amend these terms and conditions at its discretion without prior notice.
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